Units being replaced under a warranty condition will not be shipped to the customer until the failed units have been received and verified to be warranty failures. The customer may opt to immediately have a replacement unit shipped to them prior to Bite Technologies receiving their failed unit. In this case, Bite Technologies will obtain a valid credit card from the customer to secure the return of the failed unit(s). If the failed unit(s) has not been returned within ten business days of the customer receiving the new unit(s) the credit card will be charged the single unit rate.

The customer will be responsible for shipping fees incurred for transport of the device to Bite Technology's facility. During the 90 days of the warranty period Bite Technologies will cover the return shipping costs, using standard shipment methods. A shipping and handling fee will be assessed if the repairs occur after 90 days from the original purchase date. For domestic shipping we will apply a $25 fee and international we will apply a $75 fee.